Return & Refund Policy

At Orchard Mart, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Window

• You may request a return or exchange within 7 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.

2. Non-Returnable Items

• For hygiene and safety reasons, certain items (such as perfumes, cosmetics, and skincare products that have been opened/used) cannot be returned.

• Sale or clearance items may not be eligible for return unless damaged or defective.

3. Process for Returns

• To initiate a return, email us at info@orchardmart.com with your order details.

• Once approved, you will receive instructions for shipping the product back.

• Customers are responsible for return shipping costs unless the product was damaged or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 7–10 business days.

5. Exchanges

• If you received a defective or wrong item, we will replace it free of charge.

• Exchange requests are subject to product availability.

6. Contact Us

For any questions or concerns about returns or refunds, please email us at info@orchardmart.com